TERMS & CONDITIONS
Please read these terms carefully before booking any transport or logistics service with Maxmove Logistics.
01
SCOPE OF SERVICES
- Maxmove Logistics provides road transport, heavy haulage, ODC, project logistics, container and part truck load services across India.
- Every consignment is accepted on the basis of the details given by the customer, including the nature, weight, dimensions and value of the goods.
02
BOOKING & QUOTATIONS
- Quotations are valid for 7 days unless otherwise stated and depend on route, vehicle type, load and permits required.
- A booking is confirmed only after written or WhatsApp confirmation from Maxmove Logistics and any agreed advance payment.
- Changes in pickup location, delivery location or cargo details after confirmation may change the final charges.
03
CUSTOMER RESPONSIBILITIES
- The customer must provide accurate cargo details and all valid documents, including invoice, e-way bill and GST details.
- Goods must be properly packed for road transport. Hazardous, illegal or restricted goods will not be carried.
- Loading and unloading points must be accessible to the booked vehicle unless other arrangements are agreed.
04
PAYMENT TERMS
- Payment is due as per the agreed terms on the quotation or invoice. Advance may be required for ODC and project cargo.
- Detention, waiting charges, toll, permit, escort and route survey costs may be charged extra where applicable.
- Delayed payments may attract interest and Maxmove Logistics may hold further dispatches until dues are cleared.
05
TRANSIT & DELIVERY
- Delivery timelines are estimates. Delays caused by weather, traffic, road closures, permits, strikes or authorities are outside our control.
- The consignee must check the goods at delivery and note any visible damage on the delivery receipt.
06
LIABILITY & INSURANCE
- Goods are carried at the owner’s risk unless transit insurance is arranged. Customers are strongly advised to insure their cargo.
- Claims for loss or damage must be raised in writing within 7 days of delivery, with supporting documents.
- Maxmove Logistics is not liable for indirect losses, loss of profit, or damage caused by improper packing or incorrect information.
07
CANCELLATION
- Cancellation after the vehicle is dispatched for loading may attract cancellation and dead freight charges.
- Maxmove Logistics may cancel or reschedule a booking for safety, legal or operational reasons with prior notice to the customer.
08
GOVERNING LAW
- These terms are governed by the laws of India. Disputes are subject to the jurisdiction of courts in Bangalore, Karnataka.
PRIVACY POLICY
Your trust matters. This policy explains what information we collect, how we use it and how we keep it safe.
OUR PRIVACY PROMISE
Information We Collect
Contact details you share with us, such as your name, phone number, email address and company name.
Shipment details including pickup and delivery addresses, cargo type, weight, dimensions and related documents (invoice, e-way bill, GST details).
Basic technical information when you visit our website, such as browser type and pages visited.
How We Use Your Information
To prepare quotations, confirm bookings and plan routes and vehicles.
To keep you updated on your shipment, payments and delivery status.
To meet legal, tax and transport regulatory requirements.
Sharing of Information
We never sell your personal information.
We share only what is needed with drivers, fleet partners, insurers and government authorities to complete your shipment or comply with the law.
Data Security
We use reasonable physical, technical and administrative measures to protect your information from unauthorised access, loss or misuse.
Cookies
Our website may use basic cookies to work properly and understand how visitors use it. You can disable cookies in your browser settings.
Your Rights
You can ask us to access, correct or delete your personal information, subject to legal record-keeping requirements.
We keep shipment records only as long as needed for business, tax and legal purposes.
For any privacy question or request, contact Sandeep Bamal at info@maxmovelogistics.in or +91 96679 72883. B-51, 2nd Floor, Sector-69, Transport Nagar, Noida, Gautam Budh Nagar (U.P.) – 201301
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